Questions about an order, a payment or a document? Message us on LINE, send an email or give us a call, and the CiNO team will be glad to help.
What we can help with
- Requesting a Tax Invoice after checkoutIf you didn't ask for a full-form Tax Invoice when you ordered, or you paid cash on delivery (contact us after your parcel arrives), send us your order number with the taxpayer name, Tax ID and registered address on LINE @cinocoffee or at [email protected], and our team will take care of it.
- Sending a payment slipIf the payment page asks you to send your slip, or your slip could not be checked, send it with your order number to LINE @cinocoffee and our team will check it.
- Orders and deliveryQuestions about an order, its delivery, or goods that arrived damaged or not as ordered — include your order number so we can help you faster.