These terms govern your access to the CiNO Coffee website and your purchase of products through it. Please read them carefully before using our service. By using our service you accept these terms.
Seller and registered company
The website and online store operating under the CiNO Coffee brand are operated by the following legal entity.
- Registered company
- Extra International (Thailand) Co., Ltd.
- Taxpayer identification number
- 0125567004752
- Registered address
- 25/5 Moo 4, Bang Mae Nang Sub-district, Bang Yai District, Nonthaburi 11140, Thailand
- [email protected]
- Telephone
- 094-912-5511
- Trading name
- CiNO Coffee is a trading name of Extra International (Thailand) Co., Ltd. Your counterparty in any purchase is the legal entity named above.
The name and address shown above are the entity's registered particulars filed with the Department of Business Development. The English pages show the English-language form of the same entity.
The company is VAT-registered (Phor.Phor.20) under the taxpayer identification number shown above, which is also its juristic-person registration number. Retail prices displayed on this website are therefore inclusive of 7% VAT, and the company issues tax invoices in accordance with Revenue Department requirements. As regards electronic commercial registration, juristic persons are exempt under the Ministry of Commerce Notification on Commercial Activities Requiring Registration B.E. 2567, effective 5 June 2024, because a juristic person's particulars are already held in the Department of Business Development's business registry. Sales offered through this website constitute direct marketing under the Direct Sales and Direct Marketing Act B.E. 2545; your rights under that Act are set out in the Cancellation, Return and Refund Policy.
Who we are
This website is operated by Extra International (Thailand) Co., Ltd., taxpayer identification number 0125567004752, registered office at 25/5 Moo 4, Bang Mae Nang Sub-district, Bang Yai District, Nonthaburi 11140, Thailand. You can reach us at [email protected] or on 094-912-5511.
CiNO Coffee is a trading name. Your counterparty in any purchase is the legal entity named above.
Acceptance of these terms
By accessing the website, creating an account or placing an order, you confirm that you have read and accept these terms, together with our Privacy Policy and our Cancellation, Return and Refund Policy, which form part of these terms.
If you do not accept these terms, please do not use the service.
Your account
You may place an order without registering an account. In that case we use the email address and telephone number you provide to contact you and to verify your entitlement to the order.
If you do register, you are responsible for providing accurate and current information and for keeping your password confidential. You are responsible for activity carried out under your account.
We may suspend or close an account that is used improperly, breaches these terms, or causes harm to our systems or to other users.
Registering an account and placing orders through this website are reserved for persons aged 18 or over. By registering or confirming an order you represent that you meet that age requirement and have the legal capacity to enter into the transaction. If we learn that an account holder is under age, we may suspend the account and cancel the related orders.
Products and prices
Prices shown on our retail storefront include value added tax at 7 per cent and are stated in Thai Baht.
For verified business customers, wholesale prices are stated exclusive of value added tax, and VAT is calculated and added on top of those prices.
We reserve the right to change prices and product details without prior notice. The price applying to your order is the price displayed at the moment you confirm that order.
Product photography is illustrative. Colours and appearance may differ from the actual product depending on your display.
Because coffee is produced in roast batches, stock levels can change. If an item sells out after you have ordered, we will contact you to offer an alternative or a refund for the goods, handled under our Cancellation, Return and Refund Policy.
Orders and payment
When you confirm an order, the system generates an order number and sends a confirmation email to the address you provided. That confirmation acknowledges your order; the contract of sale is formed when we accept it.
- Payment methodsCash on delivery · credit or debit card · PromptPay
- Card and PromptPayProcessed through an internationally recognised payment provider. Your card details are sent directly to that provider; they do not pass through, and are not stored in, our systems. We retain only a payment reference number, used for reconciliation and refunds.
- Cash on deliveryCarries a collection fee of 3 per cent. The fee is calculated on the value of the goods after any discount code, plus the delivery charge, and before any deduction for loyalty points you redeem. The system calculates it and displays it to you before you confirm your order. That rate is the rate currently in effect and may change; the amount shown on the order confirmation page is the amount that applies.
Delivery
We deliver within the Kingdom of Thailand using carriers we select.
| Delivery terms | Currently |
|---|---|
| Delivery charge | By weight and destination |
| Free delivery on merchandise value from | 700 Baht |
| Split into multiple parcels above | 20 kilograms |
Delivery charges are calculated from weight and destination and shown to you before you confirm your order. This threshold is the one currently in effect and may change; the amount shown on the order confirmation page is the amount that applies.
Orders with a total weight above 20 kilograms are split across multiple parcels, and you will receive more than one tracking number.
Once we hand the goods to the carrier, the tracking number is recorded against your order and you can view it on the order tracking page. Where an order is split across several parcels, you will receive a tracking number for each of them.
Delivery times depend on the carrier and the destination. We are not liable for delays caused by force majeure, natural events or other causes beyond our control.
You can follow your order from the order tracking page using your order number together with the email address or telephone number used to place it, or from the order history page in your account.
Tax invoices
You may request a tax invoice for your order by providing your full name, address and taxpayer identification number.
Tax invoices are issued in the name of Extra International (Thailand) Co., Ltd. and carry sequential document numbers as required by the Revenue Department.
Please check your details carefully before confirming, as a tax document once issued cannot be cancelled. Corrections must be made by issuing a credit note or other document in accordance with Revenue Department rules.
Cancellation, returns and refunds
Cancellation of orders, return of goods and refunds are governed by our Cancellation, Return and Refund Policy, which forms part of these terms.
Business customers
Applying for a business account requires document review and approval by our staff. Before approval you will see and may purchase at ordinary retail prices.
Once approved, you will see wholesale prices according to the applicable volume bands. These prices are stated exclusive of value added tax.
Orders with a total weight above 20 kilograms must proceed through a quotation. You can submit a quotation request from the business pages. A quotation we issue is valid for 14 days from the date of issue.
We reserve the right to suspend or withdraw business account status where information or documents provided prove inaccurate, or where the status is misused.
Loyalty points
Loyalty points are a benefit for registered individual customers only. They do not apply to business customer orders.
| Points terms | Currently |
|---|---|
| Earning rate (on goods value excluding VAT) | 25 Baht = 1 point |
| Redemption value | 1 point = 1 Baht |
| Validity | 12 months |
Points are awarded once an order has been paid for and delivered, calculated on the value of the goods excluding value added tax. Points are valid for 12 months from the date they are awarded and expire automatically thereafter.
The earning rate, redemption rate and validity period above are those currently in effect and may change. The balance and discount shown in your account and at checkout are the figures that apply.
Where an order is refunded, points awarded for that order are reversed proportionally, and any points you redeemed against it are returned to your balance.
Points cannot be exchanged for cash, transferred to another person or resold.
Acceptable use
You agree not to use the website for any unlawful purpose, not to attempt to access other people's systems or data without authorisation, not to interfere with the operation of our systems, and not to use automated tools to harvest data from the website in a way that places an unreasonable load on it.
Intellectual property
The trade marks, trade names, logos, text, photographs and other content on this website are the intellectual property of the company or its licensors. You may not reproduce, adapt, publish or exploit them commercially without our written permission.
Limitation of liability
We aim to keep the information on the website accurate and current, but we do not warrant that the website will be free from error or continuously available.
Nothing in this section limits or excludes any liability that cannot be limited or excluded by law, including your rights as a consumer under consumer protection legislation and under the law on liability for damage arising from unsafe products.
Subject to the preceding paragraph, we are not liable for indirect or special damages, or for loss of business opportunity or anticipated profit, and our maximum liability for any one order will not exceed the amount you actually paid for that order.
Governing law and dispute resolution
These terms are governed by the laws of Thailand.
If you have a complaint, please contact us first at [email protected] or on 094-912-5511. We will do our best to resolve the matter promptly.
If a matter cannot be resolved between us, disputes fall within the jurisdiction of the Thai courts. Nothing in these terms removes your right as a consumer to complain to the Office of the Consumer Protection Board (OCPB) or to exercise any other right the law gives you.
Changes to these terms
We may amend these terms from time to time. The date of the most recent update is shown at the top of this page. The terms applying to your order are those in force at the moment you confirm that order.